Testimonials

 

A critical element of any improving organization is a leadership team that is fully committed and aligned to the game plan.  This is true of a sports team or an executive team.  Miles brings an outside perspective and the right tools to the table, with a forthright and open style, that helps a team achieve and maintain commitment and alignment.  His ability to bring out the best in the individual players AND to bring out the best in the team is as good as it gets.  He is truly “world class” at clearly seeing what needs to be done at the leadership table and then following through with crisp comprehensive execution.  As an organization, we have become best in class.  Our plants are running extremely well and we are on schedule to be in the top quartile in our industry in production costs.  We are at a 94% capacity factor, the best quartile in our industry.  With 2700 employees, we have become number one in the country in industry safety.

Gary R. Leidich,  Former President and Chief Nuclear Officer—–FirstEnergy Nuclear Operating Company;   Akron, Ohio

 

Miles worked with our leadership team since its inception following the merger of two companies. In a very short period of time, Miles was able to skillfully transform a group of individuals into a team, without in any way compromising individual accountability. Through application of his techniques, he enables people to discover answers to pressing performance issues for themselves, and to powerfully convert those answers into immediate and impactful business solutions. Miles’ work is always directed towards actions that have meaningful and measurable impacts on value creation. He equips people with tools to achieve breakthrough performance and more importantly, with the will to make it happen.

Henry Sykes   Former President, ConocoPhillips, Canada

Miles is a very wise and perceptive observer of people and what’s really going on in a company. He is particularly good at asking the questions that get people to see for themselves what they need to see. That means that solutions are more powerfully owned by the senior leaders of an organization, since they came to the conclusion themselves. Miles often achieves things through a very dry sense of humor. One of the things that makes him valuable is that he is not afraid to say the hard things, or talk about the “elephant in the room.” Teams can get into trouble for what’s not being said and what’s not being addressed. Miles is very good at surfacing issues in a way that strengthens relationships rather than destroying them. His approach to executive team alignment is flexible, so it fits the reality of the situation he works with.

Peter Hunt,  Vice President Public Affairs, ENMAX, Canada

 

Miles has an extraordinary ability to combine disciplined method with open dialogue that reliably stewards an organization and its people to clear and meaningful understanding of what it takes to be a high-performance team. What distinguishes Miles from other practitioners, with whom I have worked over the years through, is his skill at stimulating conversion of this clear understanding into decisive action. We are a better company, a better team, better people directly as a result of Miles’ work with us- bring on our future!

Robert Nicolay,  CEO of a Canadian Energy Company

 

Miles has the ability to get a frank discussion going, get the tough issues on the table and move things forward. He gets insight quickly to what’s at the heart of what’s going on. He does a tremendous job. He isn’t shy about calling people on things-diplomatically. He is very appropriate in the way he interacts-quick to recognize issues, and intercede and he’s often silent when that’s best. I have a high regard for Miles. If I hadn’t experienced working with him while part of th executive team at a utility, I would never have considered working with an outside consultant on executive team alignment and strategy. I would definitely work with Miles again. He is a tremendous listener and is skilled at working with complex group dynamics.

Rob Schaefer,  Chief Financial Officer, RS Technologies; Former VP, Business Development for a Utility

 

 

It was the first change management effort our company has ever had that worked!

A Sears President with 35 years at the Company